1
1)like to create your own cybertwin as well. The more you ‘train’ your twin, the better the responses will be. Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
It's an interesting idea. I also would like to have your own cybertwin where I can be trained to serve as my twins to facilitate me. I became more excited after hearing the words of co-founder and CEO of MyCyberTwin, liesl Capper-Beilby. Here the yield of their statements -“A CyberTwin can chat to thousands of people at the same time, delivering instant 24/7 customer service. A customer doesn’t have to wait in a queue for an agent to become available. They click to chat and the majority have a good experience, getting the help they need. This allows small, medium and large enterprises to focus their human resources on other important and challenging tasks internally. Every time a customer chats to a CyberTwin instead of picking up the phone to talk with a human agent/employee, the business is saving time and money and working towards its end objectives.” says co-founder and CEO of MyCyberTwin, Liesl Capper-Beilby.
One Australian company creating this technology is MyCyberTwin, established in 2005. With R&D offices in Sydney and a commercial HQ in New York, it has had thousands of SMEs sign up to use its MyCyberTwin Professional product. NAB, NASA, HP and Accenture are also clients. Currently growing at a rate of 100 percent annually, in 2012 MyCyberTwin is anticipating 200 to 300 percent growth as market awareness of virtual agents continues to quickly mature and become mainstream. MyCyberTwin Professional is tailored to be affordable to SMEs keen to build and deploy a CyberTwin virtual agent themselves. It’s free to open an account and they can select an avatar, publish to the website and monitor their CyberTwin for business intelligence. )
2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
The video (linked in the Powerpoint) ‘Creativity: The Mind, Machines, and Mathematics: Public Debate’ is a debate which asks the question ‘will machines one day achieve consciousness’. Following on from this debate consider the following question -
A Turing test is a test performed to determine a machine’s ability to exhibit intelligent behavior. The basic concept behind the test is that if a human judge is engaged in a natural language conversation with a computer where he cannot reliably distinguish machine from human, the machine passes the test. Responses from both participants in the conversation are received in the form of a text-only channel. This test was introduced by Alan Turing in 1950.
The Chinese room is a thought experiment designed by John Searle in his 1980 article "Minds, Brains, and Programs", largely as a response to Alan Turing's Turing test. It was designed to prove that computer programs will never be able to create minds; by showing - for a certain degree of "showing" - that they don't really understand communication. The experiment has become well known and influential in various scientific fields, especially cognitive science.
3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board (it’s simple to join). If you choose this option please link (live in an hour or so) to it from your blog page.
In my opinion, I believe that the virtual agent can help a company continue through web. However, constraints for common problems online, it will probably be less effective or less convincing.
References:
http://business.nab.com.au/artificial-intelligence-171/
http://www.techopedia.com/definition/200/turing-test
http://rationalwiki.org/wiki/Chinese_room
1)like to create your own cybertwin as well. The more you ‘train’ your twin, the better the responses will be. Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
It's an interesting idea. I also would like to have your own cybertwin where I can be trained to serve as my twins to facilitate me. I became more excited after hearing the words of co-founder and CEO of MyCyberTwin, liesl Capper-Beilby. Here the yield of their statements -“A CyberTwin can chat to thousands of people at the same time, delivering instant 24/7 customer service. A customer doesn’t have to wait in a queue for an agent to become available. They click to chat and the majority have a good experience, getting the help they need. This allows small, medium and large enterprises to focus their human resources on other important and challenging tasks internally. Every time a customer chats to a CyberTwin instead of picking up the phone to talk with a human agent/employee, the business is saving time and money and working towards its end objectives.” says co-founder and CEO of MyCyberTwin, Liesl Capper-Beilby.
One Australian company creating this technology is MyCyberTwin, established in 2005. With R&D offices in Sydney and a commercial HQ in New York, it has had thousands of SMEs sign up to use its MyCyberTwin Professional product. NAB, NASA, HP and Accenture are also clients. Currently growing at a rate of 100 percent annually, in 2012 MyCyberTwin is anticipating 200 to 300 percent growth as market awareness of virtual agents continues to quickly mature and become mainstream. MyCyberTwin Professional is tailored to be affordable to SMEs keen to build and deploy a CyberTwin virtual agent themselves. It’s free to open an account and they can select an avatar, publish to the website and monitor their CyberTwin for business intelligence. )
2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
The video (linked in the Powerpoint) ‘Creativity: The Mind, Machines, and Mathematics: Public Debate’ is a debate which asks the question ‘will machines one day achieve consciousness’. Following on from this debate consider the following question -
A Turing test is a test performed to determine a machine’s ability to exhibit intelligent behavior. The basic concept behind the test is that if a human judge is engaged in a natural language conversation with a computer where he cannot reliably distinguish machine from human, the machine passes the test. Responses from both participants in the conversation are received in the form of a text-only channel. This test was introduced by Alan Turing in 1950.
The Chinese room is a thought experiment designed by John Searle in his 1980 article "Minds, Brains, and Programs", largely as a response to Alan Turing's Turing test. It was designed to prove that computer programs will never be able to create minds; by showing - for a certain degree of "showing" - that they don't really understand communication. The experiment has become well known and influential in various scientific fields, especially cognitive science.
3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board (it’s simple to join). If you choose this option please link (live in an hour or so) to it from your blog page.
In my opinion, I believe that the virtual agent can help a company continue through web. However, constraints for common problems online, it will probably be less effective or less convincing.
References:
http://business.nab.com.au/artificial-intelligence-171/
http://www.techopedia.com/definition/200/turing-test
http://rationalwiki.org/wiki/Chinese_room
No comments:
Post a Comment